1borneo and Our Commitment to Responsible Gaming
At 1borneo, we believe online entertainment should bring you joy, not stress. This page provides a comprehensive guide on how to play responsibly, recognise warning signs, and use the self-control tools we've made available for our Malaysian users.
1borneo's Approach to Healthy Gaming
The 1borneo platform is built on the principle that every user deserves a safe, enjoyable, and controlled entertainment experience. We take our responsibility seriously to ensure that online gaming remains a source of fun, not a burden.
We provide a range of tools and resources that allow Malaysian users to manage their own gaming activity. These include personal limit settings, temporary break options, and information on how to seek help when needed. 1borneo's primary goal is to ensure users always remain in full control of their gaming experience.
We also partner with professional support resources for anyone who feels their gaming has become a problem. There is no shame in seeking help, and 1borneo fully supports taking that step.
Recognising the Signs of Risky Behaviour
It's important for every player to recognise the early signs that gaming may have become uncontrolled. Take note if you experience any of the following:
- Borrowing money to keep playing
- Using money set aside for daily necessities to gamble
- Chasing losses with bigger bets
- Hiding the amount spent from family
- Feeling anxious, irritable, or distressed when not playing
- Neglecting work, family, or social responsibilities
- Consistently playing longer than planned
- Thinking about gaming even while doing other things
If you recognise two or more of the signs above in yourself or someone you care about, it's a good time to take a break and get a neutral perspective from a trusted person or mental health professional.
Guide to Setting Time and Budget Limits
Decide how long you want to play before starting a session. Use a timer on your phone and respect the limits you've set for yourself. Keep gaming sessions to hours that don't interfere with sleep, work, or family time. Take a short break every 30 to 45 minutes to maintain perspective.
Set a maximum amount in MYR (RM) that you are comfortable losing before you start playing. Treat this as entertainment spending — much like buying a movie ticket. Never play with money set aside for essentials such as rent, utility bills, or groceries.
- Set your limits before you start playing, not during.
- Gaming is entertainment, not a source of income.
- Don't try to chase your losses by continuing to play.
- Stop playing once your time or spending limit has been reached.
- Make time for other activities and interests you enjoy outside the platform.
Available Self-Control Tools
1borneo offers several self-control tools that users can activate through their account settings. These tools are designed to give you greater control over how you interact with the platform.
Set a daily, weekly, or monthly deposit limit in MYR. Once the limit is reached, the system will block further deposits until the review period resets. Limits that have been set cannot be raised immediately, ensuring they remain effective.
If you feel you need to step back for a while, the break period option lets you temporarily suspend access to your account — anywhere from 24 hours to 90 days. During this time, you won't be able to log in or make any transactions.
For those who feel their gaming problem is serious, the self-exclusion option allows you to permanently close your account or suspend it for an extended period. This is a more drastic step, recommended for those who need a long-term break from gambling activity.
Protection of Minors
1borneo strictly prohibits the use of our platform by anyone under the age of 18. Protecting children and young people is an absolute responsibility we will never compromise on.
Steps we take to protect minors include:
- Age verification during new account registration.
- The right to request additional identity verification at any time.
- Immediate account closure if the account holder is found to be underage.
If you become aware that someone under the age of 18 is using the 1borneo platform, please contact us immediately through our customer support channels. We will take prompt action to address the situation.
Life Balance & Seeking Professional Help
A balanced life is the foundation of a healthy gaming experience. Online gaming should only take up a small portion of your leisure time, and should never replace social relationships, physical activity, work, or family responsibilities.
If you or someone you know is struggling with a gambling-related problem, seeking professional help is a brave and smart step. There are several support resources available in Malaysia:
- Talian Kasih: 15999 (24-hour helpline for various crises including financial and family stress)
- Befrienders Kuala Lumpur: 03-7627 2929 (Emotional support and counselling)
- Doctor or counsellor: Speak with a mental health professional who can help you put together a personalised action plan
You can also reach the 1borneo support team directly at [email protected] for help activating self-control tools or closing your account. We'll process such requests promptly and without any unnecessary questions.
Remember: Asking for help is a sign of strength, not weakness. We at 1borneo are fully behind you.
Still Have Questions About Responsible Gaming?
The 1borneo support team is here to help you understand self-control tools, set limits, or simply get more information. Visit our FAQ section or get in touch with us directly.