1borneo Privacy Policy: How We Protect Your Data
User privacy is a priority at 1borneo. This document clearly outlines the types of information we collect, the purposes for which it is used, how we store it securely, and your rights as a user in Malaysia.
Effective Date: 1 January 2026
Information We Collect
When you use the 1borneo platform, we collect various types of information to provide you with a secure, personalised, and fully functional experience. This information falls under the following categories:
Account Information
This includes your full name, email address, phone number, date of birth, and password provided during registration. This information is required to verify your identity and manage your account securely.
Device & Browser Information
We automatically log technical details such as your IP address, device type, operating system, browser type, screen resolution, and access times. This data helps us verify legitimate logins and detect suspicious activity.
Payment Information in MYR
To process deposits and withdrawals in MYR, we store payment method details such as your bank account holder name and a masked partial account number. We do not store your full card number or online banking password.
Platform Usage Data
We record your game history, bets, account activity, settings preferences, and interactions with platform features. This data is used to improve the user experience and ensure compliance with responsible gaming policies.
How Your Information Is Used
Personal information is used to verify your identity during login and financial transactions, prevent unauthorised access, and fulfil age verification requirements in accordance with 1borneo's platform policy.
Usage data helps us understand how users interact with the platform, identify technical issues, and plan new features that are relevant to users in Malaysia.
Payment information is required to securely process deposits and withdrawals in MYR, verify payment account ownership, and meet financial compliance requirements.
We use your contact information to send important account notifications, inform you of policy changes, and respond to any customer support enquiries you submit.
Cookies & Tracking Technologies
1borneo uses cookies and similar tracking technologies to enhance your experience. We use the following categories of cookies:
- Essential Cookies: Required for core platform functions such as maintaining your login session and storing security settings. These cookies cannot be disabled as the platform will not function without them.
- Performance Cookies: Collects anonymous data on how pages are used, which pages are visited most frequently, and any error messages that appear. This data helps us improve platform performance.
- Functional Cookies: Stores your preferences such as preferred language, display settings, and saved login details to make future visits more convenient.
You can manage your cookie settings through your browser. However, disabling essential cookies may affect your ability to fully access 1borneo's platform features.
Data Storage, Security & Third-Party Sharing
All 1borneo user data is stored on servers protected with industry-standard SSL encryption. Access to user data is restricted to authorised personnel only and is subject to strict confidentiality agreements.
Payment data is processed through secure channels and is never stored in plain text. We conduct regular security audits to ensure our data protection systems remain up to date with industry best practices.
1borneo does not sell or rent users' personal data to any third party for marketing purposes. We may share necessary information with licensed payment processors to complete your MYR transactions.
We may disclose information to the relevant authorities when required by Malaysian law, court order, or to prevent fraud and financial crime. Any such disclosure is carried out in accordance with proper legal procedures.
User Rights & How to Contact Us
As a 1borneo platform user, you have the following rights regarding your personal data:
- Right of Access: You have the right to request a copy of the personal data we hold about you. This request can be submitted through the account settings section or by contacting our support team.
- Right to Rectification: If you find that the information we hold about you is inaccurate or outdated, you have the right to request a correction. Most profile details can be updated directly through your account settings.
- Right to Erasure: Under certain circumstances, you may request that we delete your personal data. Please note that we may need to retain certain records for legal compliance and fraud prevention purposes, even after an account has been closed.
- Right to Object: You have the right to object to the processing of your data for specific purposes, subject to any overriding legal obligations.
This Privacy Policy may be updated from time to time to reflect changes in our practices or legal requirements. Users will be notified of any significant changes via in-platform notifications or email. Continued use of the platform after changes are published will be considered acceptance of the updated policy.
Email: [email protected]
For enquiries related to privacy, data rights, or complaints about how we handle your information, please contact us or visit FAQ for a prompt response.
Your Account, Your Privacy
Register with 1borneo knowing your data is handled with care and responsibility. Have more questions about privacy? Our team is here to help.